Support
Contact Support
Enquiries are typically addressed within 1–2 business days.
Transparency and clear communication are important. This page provides the correct channels for reaching the publisher of this website, as well as guidance on how to get help with product orders.
Website Enquiries
Questions about the information on this website — including corrections, feedback, editorial enquiries, or technical issues — can be sent directly to the support team:
Email: support@cubbywatch-us.com
To ensure an accurate and fast response, please include a direct link to the specific page the question relates to, along with a brief description of the issue.
Orders, Shipping & Returns
Because all purchases are completed exclusively on the official merchant checkout, order status, tracking numbers, refunds, and 30-day guarantee claims are handled fastest by the merchant's dedicated support team.
The official merchant can be reached through the help or contact links provided inside the order confirmation email, or directly on the official checkout page. This website does not have access to the merchant's order management system and cannot process refunds or track shipments.
Before Submitting an Enquiry
Most common questions are already answered in detail on the homepage. Visitors are encouraged to check the following sections first for immediate answers:
- FAQ section — Covers SIM card requirements, battery life, SOS functionality, GPS accuracy, and shipping details.
- Pricing & packages — Provides current per-watch costs, multi-child bundle savings, and available discounts.
- Verified parent reviews — Offers real feedback and experiences from families currently using CubbyWatch.
- How it works — Explains the setup process, parent app controls, and safe-zone alerts.
Response Time & Availability
The publisher aims to respond to all legitimate website enquiries within 1 to 2 business days. Please note that emails received over the weekend or on public holidays will be addressed on the next available business day.
For urgent matters regarding a child's safety or an active emergency, please contact local emergency services immediately. This website and the CubbyWatch device are not a substitute for professional emergency response systems.